Speak with your technician
Complete your phone consultation, approve the quote, and agree on payment when required. Keep the call active while connecting.
START A SUPPORT SESSION
Connect only when your technician tells you to.
This page explains the connection process. Visiting it does not authorize access or confirm payment.
Open the approved application
Your technician will identify the approved app and walk you through the official download. For the planned RustDesk workflow, use only rustdesk.com or its linked official release. Do not install anything from a message or search ad you did not verify.
Approve the connection
Read the prompt on your computer and explicitly allow the technician to connect. Do not disclose your Windows or macOS password. On macOS, you may need to grant screen recording and accessibility permissions yourself.
End the session
Close the app and revoke any temporary permission with the technician before ending the call. Unattended access is not part of this process.
Unexpected connection request?
Decline it and call 971-217-7715. Never approve remote access from an unsolicited caller.